Terms of service

Terms & Conditions

The following terms and conditions apply to all transactions on CaseBuddy.com.au (the “Website”) and your use of the Website itself.
CaseBuddy.com.au is the trading name of a company based in Queensland, Australia.
In these terms “we” refers to CaseBuddy.com.au and “you” and “your” refers to any visitor to the Website or any CaseBuddy.com.au customer.

How do I pay?

Our secure buying system is authorised via PayPal, one of the most respected web payment systems; as used on Ebay. Choose your design/style/colour/size and click the add to cart button. You will be taken to the payment page. We use the PayPal system which takes payment directly from your bank a/c via your card details. Australia Post postage is included in the final price. All prices are in australian dollar. If you decide to cancel during the process, you will go to a cancellation page so you can be certain your order is not proceeding. You do not have to have a PayPal account to make a transaction.

How long will it take for my CaseBuddy.com.au to arrive?

Your order will be dispatched within 1 - 2 working days after payment. You will be notified if there is any problems or delays.

If you need it for a special occasion then please allow us reasonable time to process the order i.e. a couple of weeks notice at least. If it's a t-shirts emergency, then contact us and we will do our best to meet your needs!

How do I get free shipping?

If your order exceeds $200 you will not get charged for shipment and we will pay for it.

How do you send my t-shirt?

All orders are sent via Australia Post. Please note that standard Australia Post Mail is not trackable.

At the moment we do not process overseas orders but may in the near future. When ordering from overseas, you may be subject to import duties and taxes that are levied once the package reaches your country.
* Additional expenses from import duties and taxes may be applied upon arrival.

Where free delivery is applicable, goods will be posted second class.

My order has not arrived yet?

In the event that any items are lost or damaged during transit, please email us immediately: info@CaseBuddy.com.au

Australia Post require 15 working days (from the postal date) before they consider an item lost. It is also worth checking with your local Post Office to see if they are holding the parcel.

- Your item will by dispatched to the address used at check out.
- We are not responsible for items sent to an incorrectly supplied address.
- We are not responsible for items you forget to collect it in time from Australia Post. Item(s) returned to us will incur an additional fee for re posting.

Returns General

We can only accept items returned to us within 7 days from the date your order was delivered. All items must be returned to us before a refund or replacement is issued. Please don’t use scissors to open your package, you are able to just tear the packaging open. Returns with scissor marks will not be accepted. Items must be returned to us in an unworn and unwashed condition, deemed fit for resale. Please be very careful when trying products on, for example, please ensure you are not wearing makeup, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect. A polite request, please fold returned items neatly before sending them back to us.

How do I return an item?

Please complete your returns form which can be found on the reverse of the invoice which will have arrived with your CaseBuddy.com.au t-shirt. Please make sure you fill in all your details as required so that we can link your return with your original order, if you have misplaced this; please contact our customer service team who will e-mail you a replacement.

Returned item(s) are your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Australia Post Recorded Delivery.

As soon as we receive your returned item we will organize the exchange or refund for you and email you to let you know that this has been arranged.

All postage is non-refundable.

I have received a faulty item

If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail info@CaseBuddy.com.au quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 7 days from receipt of the faulty item to return it to us.

I have received an incorrect item

If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please e-mail info@CaseBuddy.com.au quoting your name, order number and details of the incorrect product received. We will then advise on how to proceed. You have 7 days from receipt of the incorrect item to return it to us.

Where do I send it to?

CaseBuddy.com.au
PO Box 500
Dromana
VIC 3937

Wholesale/corporate
All our t-shirts are available to buy wholesale. T-shirts sizes Small - XX Large, and women's fit Small - Large (see size chart for more more info). Our current color selection is black and pink. As with all our products, we offer only australia wide distribution.

Discount codes and vouchers

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

Distance Selling Regulations

Under the Australia’s Distance Selling Regulations you have the right to cancel your order for any item purchased from CaseBuddy.com.au for a full refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 7 days of delivery of your item(s) by post to the address above. Once you have canceled your order, the goods should be returned to the same address, in their original condition, within 7 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Special Conditions

CaseBuddy.com.au will not accept any responsibility for any variation in shade, material or composition shown within our website. Canceled orders are only permitted with prior authorization of CaseBuddy.com.au. We have the right to refuse to accept a canceled order for any reason and as such the customer is responsible for all cost and the items are deemed non-returnable for any reason.

Website colors should be used as a guide only.

Intellectual Property Rights

The rights in the designs and the content of this Website are owned by CaseBuddy.com.au. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute or display any part of this site without permission. All commercial product licenses and rights are owned by CaseBuddy.com.au © 2020.

TEXT MARKETING NOTIFICATIONS

By subscribing to [CaseBuddy | SMSBump] text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

Feedback

We want to ensure that your experience shopping with us is a happy one. We want to know how we can make this experience better for you so, if you have any comments or suggestions, we want to hear about them. Please email info@CaseBuddy.com.au and we’ll email you back.

Right to alter Terms & Conditions

We reserve the right to alter these terms and conditions without notice from time to time.